askdocdoc.com USER GENERATED CONTENT POLICY

Effective Date: 25th November, 2024

This User Generated Content Policy ("Policy") governs the submission and management of user-generated content ("UGC") on askdocdoc.com ("Platform"), operated by Alveda Life India Private Limited ("Company"), registered in India under CIN U86909MH2023FTC406696, with its registered office at Office No. 271, Satra Plaza, Plot 20, Sector 19D, Vashi, Navi Mumbai, Thane, Maharashtra, India 400705.

By posting or submitting content on the Platform, you agree to comply with this Policy. If you do not agree, please discontinue use immediately.

1. Definition of User-Generated Content

• UGC includes but is not limited to reviews, comments, forum posts, articles, videos, images, and testimonials submitted by users.
• UGC does not include content officially published by the Company.

2. User Responsibilities

• Users must ensure that their content is accurate, respectful, and lawful.
• Users must own or have permission to post any content they submit.
• Users must not submit defamatory, false, misleading, or offensive content.
• Users must not post copyrighted or trademarked materials without proper authorization.
• Users grant the Company a non-exclusive, royalty-free, worldwide license to use, modify, display, and distribute their submitted content.

3. Prohibited Content

Users must not submit or post content that:

• Contains hate speech, harassment, discrimination, or threats.
• Promotes violence, illegal activities, or medical misinformation.
• Violates intellectual property rights of third parties.
• Includes personal or sensitive information of others without consent.
• Spams or promotes unverified health claims, products, or services.

4. Moderation and Removal of Content

• The Company reserves the right to review, remove, or restrict any UGC that violates this Policy or applicable laws.
• The Company is not liable for UGC posted by users but will take action upon valid complaints.
• Users can report inappropriate content by contacting info@askdocdoc.com.

5. Liability and Indemnification

• Users assume full responsibility for the content they submit.
• The Company is not liable for damages resulting from reliance on user-generated content.
• Users agree to indemnify and hold harmless the Company from any claims or liabilities arising from their posted content.

6. Reporting and Dispute Resolution

• If a user believes their content was wrongly removed, they may submit an appeal via info@askdocdoc.com.
• Disputes will be resolved in accordance with the laws of India.

7. Changes to This Policy

• The Company reserves the right to modify this Policy at any time.
• Continued use of the Platform after modifications constitutes acceptance of the updated Policy.

8. Platform Role and Clarifications

• Wellness Advisory Platform

• askdocdoc.com is a wellness advisory and informational platform designed to provide general wellness guidance and educational content.

• The platform offers allopathic wellness insights and educational support and is not a medical consultation or diagnostic service.

• No interactions on this platform should be interpreted as medical consultations, prescriptions, or diagnoses.

• Avoidance of Telemedicine Classification

• This platform does not provide telemedicine services and is not classified as a telemedicine provider under Indian law.

• All information provided by healthcare professionals on the platform is for general wellness and educational purposes only and does not replace professional medical care.

• The platform does not engage in providing prescriptions, treatments, or diagnoses, and its services should not be interpreted as medical advice.

• Pharmacy and Medication Compliance

• askdocdoc.com does not engage in the sale or distribution of allopathic medicines. It acts solely as a facilitator and technology provider for connecting users with licensed allopathic pharmacies.

• All medicines are provided and sold by licensed pharmacies, who are fully responsible for compliance with the Drugs & Cosmetics Act, 1940, and any other relevant regulatory requirements.

• The platform is not involved in the handling, packaging, or delivery of medicines, nor does it provide any prescriptions for them.

• Data Privacy and Security Compliance

• The platform complies with the Information Technology Act, 2000, and Data Protection Rules to ensure the secure handling and storage of user data.

• The platform also fully adheres to the Digital Personal Data Protection Act, 2023 (DPDPA), ensuring that all personal data is processed securely, transparently, and lawfully, as required by the Act.

• We ensure that any sensitive personal information, including health-related data, is protected and handled confidentially according to applicable data protection regulations in India.

9. Governing Law

• This Policy is governed by the laws of India.
• Any disputes shall be resolved under the jurisdiction of courts in India.

For inquiries, contact info@askdocdoc.com.